Good customer service is the key to a close relationship between supplier and customer.
We monitor our service to the customer on a continuous basis to ensure we are providing the best service, the main monitors are:
This analysis allows us to quickly identify if we are not meeting our customers expectations, where we identify a problem our solution is to establish a Customer Action Team.
This approach uses a team whose members are drawn from many different departments within CC Electronics. The team along with representatives from the customer, work in partnership to provide excellence in Quality, Delivery and Service.
Identify WHY the customer complains and put in Effective Corrective Actions to improve these areas
Using the team members tighten up our :
Re inspect any finished stock concentrating on the reasons for returns
I am here to lead the team towards our objective. I will help set targets, allocate responsibilities and ensure timings are met. I will present the teams progress to the customer.
We are here because we make the product. Our actions have the greatest effect on the quality. Our ideas will make the biggest improvements. Our influence will raise the standard across the whole workforce.
We will act as the Customer's eyes.
We will provide feedback and samples of the problems we see.
We will carry out random Patrol Inspection on behalf of the Customer.
We will plan to meet our Customer delivery date.
We will change the plan when we have a problem to try and meet the delivery date.
If we fail we will communicate this to the Customer and the Team.
We will provide the Team with information about the customer.
We will act as the customers representative at the Team meetings.
If we are not happy the Customer is not happy.
We expect our suppliers to provide first class Quality, Delivery and Service.
If our supplier does not perform we will provide feedback and expect prompt corrective action.
